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General Information
What is Nationwide Connect Broadband Wireless?
Nationwide Connect Broadband Wireless is the latest addition to the Nationwide Internet product line. The Nationwide Connect Broadband Wireless connects to an EV-DO Wireless
Network. Nationwide Connect Broadband Wireless offers users fast speeds, wherever they may be and it's great for traveling!
What are the benefits of using Nationwide Connect Broadband Wireless?
Nationwide Connect Broadband Wireless allows the user to wirelessly connect a laptop directly to the Internet, Intranet, corporate e-mail or a host of other corporate applications -
without the need for a wireless phone or landline connection. Using our Broadband Wireless card / USB or USB to wirelessly access key corporate applications while on the road, allows users to
increase their productivity, efficiency, and effectiveness while away from the office. Plus home users can access their email and keep in communications with loved ones anywhere they go.
What rate plans and service are available for Nationwide Connect Broadband Wireless?
For additional information and special promotions, please visit www.nationwide.net or call 1.888.Nationwide (1.888.628.4669) to speak to one of
our sales representatives.
What data rates can you achieve using Nationwide Connect Broadband Wireless?
Nationwide Connect Broadband Wireless has 2 types of access. 1x & EVDO. 1x has average speeds of 60 to 80Kbps with speed bursts up to 144Kbps. EVDO has average speeds of 450 to
800Kbps with speed bursts up to 2Mbps. The Nationwide connect service always connects you to the fastest speed available.
What software is required to use Nationwide Connect Broadband Wireless?
Nationwide Connect Broadband Wireless includes all the software you need to get started. The Connection Manager that manages the Broadband Wireless card / USB or USB and monitors your connections; and the driver software
that forms the interface between the card / USB or USB and the Windows operating system. The Connection Manager software must be installed before you insert the Broadband Wireless card / USB or USB for the
first time. Anytime you use the Broadband Wireless card / USB or USB you must run Connection Manager.
What does Connection Manager do?
The Broadband Wireless card / USB or USB is supported by application software, Connection Manager, which allows the user to easily configure, control, and monitor the wireless modem. You use
Connection Manager to: Determine your signal strength, 1X and EVDO availability, and the lock code security feature (preventing others from using your Broadband Wireless card / USB or USB).
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Getting Started
What is included in my purchase of Nationwide Connect Broadband Wireless?
The Nationwide Connect Broadband Wireless package contains a Broadband Wireless card / USB or USB, a card / USB or USB case, a warranty card / USB or USB, the Installation CD containing the Connection Manager software and the
user guide, and a Quick Reference card / USB or USB.
What is the first thing I do upon receiving my Nationwide Connect Broadband Wireless package?
Load the Connection Manager software onto your computer. To do so, load the CD-ROM into your drive, and the installation wizard will guide you through this quick and easy
installation process.
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Applications
What impact will using a VPN have on my throughput?
When using any VPN's, there will ALWAYS be degradation in throughput. This is because a VPN adds additional overhead to each data packet to encrypt it and increase security.
Depending on the way the VPN is configured (i.e. Degree of encryption, Security settings etc.) different amounts of overhead will be added. To improve the throughput of your
VPN, you should consult your IT manager about optimizing the configuration of your corporate VPN setup to reduce the amount of VPN overhead that is sent with the data.
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Using Nationwide Connect
What type of coverage will I receive using Nationwide Connect Broadband Wireless(1x or EVDO)?
Connection Manager will display the EVDO indicator when EVDO is available in the area. Connection Manager will display the 1x indicator when 1x is available in the area. Note
that the 1x indicator will not be displayed in a EVDO area. For more details on connection status, please review the user guide.
How do I connect to the network?
To connect to the network, simply start Connection Manager. To dial up your ISP or corporate network using Connection Manager and Broadband Wireless, refer to Windows Help and search
under Dial-Up Connections and Network Connections.
How do I know that I am in coverage on the wireless network?
Connection Manager includes a number of network indicators that will help the user determine whether or not they are within network coverage. The Signal Strength indicator
graphically illustrates the intensity of the radio signal where the device is being used. Connection Manager also has a 1X and EVDO indicator to show whether 1X and EVDO
coverage is available in that area.
If I lose coverage or remove the Broadband Wireless card / USB or USB in the middle of downloading a web page, will the download continue on from where I left off when the Broadband Wireless card / USB or USB
is inserted and within coverage again?
No. The Broadband Wireless card / USB or USB works like a cell phone. If you lose coverage, the call is dropped and you'll need to re-dial to reconnect to the server. The same is true if you eject
the Broadband Wireless card / USB or USB.
The Broadband Wireless card / USB or USB becomes very hot to touch when I remove it from my laptop. Should I be concerned and will heat damage my Broadband Wireless card / USB or USB?
Due to the combined heat generated between the radio technology inside the Broadband Wireless card / USB or USB and the computer, it will heat up. The maximum heat of the Broadband Wireless card / USB or USB is
controlled and will not get damaged.
How do I program the telephone number settings for my Broadband Wireless card / USB or USB?
If the Broadband Wireless card / USB or USB has not been activated, and is inserted, the Activation Wizard will guide you through the process. The Activation Wizard within Connection Manager can
be used to make changes if required.
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Operating Systems
Which Operating Systems does Nationwide Connect Broadband Wireless operate with?
Windows 2000 and Windows XP.
Does Nationwide Connect Broadband Wireless work with PDAs/handheld computers?
No, the Broadband Wireless card / USB or USB 580 does not support PDA and handheld computers.
Does Nationwide Connect Broadband Wireless work with the Mac operating system?
Mac OS is not a supported operating system for now.
Does Nationwide Connect Broadband Wireless work with the Linux operating system?
No, Nationwide Connect Broadband Wireless does not support Linux operating system presently.
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CDMA
What is CDMA?
CDMA stands for Code Division Multiple Access. It is the underlying technology that enables millions of wireless phones around the.
What are the differences between 1x and EVDO?
From an end user perspective, the noticeable difference between 1x and 1xEV-DO are features such as speed and voice support. The data rates for 1x networks are a theoretical
maximum of 144kbps; 1x is a 3G technology that offers data capabilities. EVDO delivers peak data speeds of 2Mbps.
What is the coverage for the Nationwide Connect Broadband Wireless network?
Presently, Nationwide Connect Broadband Wireless covers the Continental US and Hawaii, with both 1x and EVDO. For the most current information on network coverage, please call
1.888.Nationwide (1.888.628.4669) speak to one of our customer representatives.
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Return Policy
Should you wish to return your card / USB or USB to Nationwide Internet, please mail your Broadband Wireless card / USB or USB to:
Nationwide Internet
4635 Georgetown Place
Stockton, CA 95207
You can cancel anytime within the first 30 days of activation without any penalty. You are still responsible for the monthly fee and MUST RETURN the card / USB or USB to Nationwide
Internet or you will be charged with the card / USB or USB costs within 60 days.
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If you need more help with any of our products or services
please contact us at 1.888.Nationwide (628-4669)
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