Installation:

All card / USBs come with the software CD included, as previously noted; the software must be installed first. The software has two components, the actual drivers and an "optimization" client (which is a software based acceleration program and functions pretty much the same as any other acceleration software).

The software does require you to reboot after installation is complete.

As with any software install, you should disable any antivirus software to ensure that there is not a problem during installation.

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First Time Use:

After the computer reboots, there are two things that should be done.

First, you should connect to the internet (either via the card / USB or other internet access) and open the 'Sprint PCS Connection Manager' which will cause the software to check for upgrades. There should be one upgrade already available for you to download and install. After the install, there will also be a new firmware available for the card / USB which will notify you when you insert the card / USB. After the firmware, you will need to remove and re-insert the card / USB. Please note there is no popup or notice and you will need to re-insert the card / USB but it will not function until this has been done.

*** IMPORTANT NOTICE ***

The sprint pcmcia card / USB will not function if the card / USB has been inserted prior to the software being installed. Install the software FIRST, and then insert the PCMCIA card / USB. If this was not the case, take the following steps:

1. Uninstall the device from the device manager while the card / USB is plugged in.
2. remove the card / USB
3. uninstall the software
4. reinstall the software
5. re-insert the card / USB

On some machines, the card / USB may not be present in the device manager, if not, just proceed starting with step number 2.

*** IMPORTANT NOTICE ***

If you are running your laptop on external power and there is a power loss, the system kicking over to battery will corrupt the firmware upgrade. If this happens, we will need to ship you a new card / USB. Please call 1.888.628.4669
or
209.320.4690 and we will be happy to do so.

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Client Connection Manager Interface:

The interface shows the connection status, amount of data in out and a combined total.
Once the card / USB is inserted, the 'GO' button.

The interface menu button is located at the upper left corner, there is a minimize and close button located in the upper right corner. The Connection status window is located in the upper center and indicates the current status of the PCS card / USB and the signal strength.

To the right of the status window is the 'GO/Stop' button. This button either connects or disconnects the connection as desired.

When not connected, a Lock icon will be visible under the status window. This is the LOCK CODE for the card / USB. We do not track Lock codes nor can we disable them. Customers may feel free to use the lock code in order to secure their device, but if you loose or forget the code, the card / USB must be replaced (there is no way to get around the lock code by means of firmware upgrades or factory defaulting the device.

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Menu:

The menu contains links to connection history, settings, some sprint specific URL links and help topics. You can also access this menu from the system tray icon.

The Connection history shows detailed information on the time, date and type of connections that have been made. You can clear this information by clicking on the 'Clear' button located at the bottom right.

The Device Info & Diagnostics page gives information specific to the PCS card / USB and what type of connections are currently available to the customer. This can be used to determine why you are not receiving EVDO throughput and help you to identify why you may be getting disconnected frequently.

Should you experience problems, you will need to obtain all of the information on this section and call 1.888.628.4669
or
209.320.4690 so that we can provisioning for card / USB replacement. We will not be able to process an RMA without this information.

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The Settings section has two areas, General and Sprint PCS settings. The general settings will allow you the customer to change options such as starting up with windows and automatic update changes. The Sprint PCS settings allow the customer to change options such as connecting to the network automatically, specifying the connection rates and roaming options along with allowing the customer to change the user lock (please remember we do not support the user lock functions however)



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Activation. Activation is not required and the card / USBs are shipped ready to go.

Troubleshooting connection problems. For customers that are experiencing problems with their connectivity or problems with the card / USB functioning correctly, please take the following steps

1. Shut down the computer and remove the card / USB. Turn the computer on and re-insert the card / USB.
2. Check the connection status window and verify that the card / USB does show signal strength. If there is no strength, have them also check for signal strength outside the building they are in and check for any issues that may be causing interference (questions such as " does your cell phone work where you are right now?' may help shed some light on the situation)
3. Check the info window for any errors. If there are any errors, you may need to discuss the errors with PSG to determine if a replacement will be required. Uninstall the device from the Device Manager, uninstall the Sprint Software and reinstall the software and device from scratch.
4. If none of the above steps correct the problem, please consult PSG to determine what the next course of action should be for the customer.

Connections Issues with Dell Lap Top Latitude D600 or D610 - There is an issue with the drivers that are currently on these notebooks and the solution is according to the IT person with Dell. Go http://support.dell.com. Click on option 1, click on the drivers/downloads, enter operation system click find downloads click on your notebook and download.

Low signal strength. - Customers who are in pockets or "dead zones" will experience frequent disconnects. Because of the nature of this product, there is nothing that can be done to alleviate the situation.

Unable to get EVDO speeds - Customers will only be able to get EVDO speeds in selected areas. If you are questioning why you can not get an EVDO speed, you will need to check Sprints website at the following URL:
http://www.sprint.com/business/products/products/evdoCoverage.jsp

Throughput problems - Due to the nature of the Sprint PCS network, we can not guarantee specific throughput or availability. If you are having difficulties with consistently low throughput, please check to see what the usage is and try to get a description of the exact problems he has in order to help determine if this is a problem with the service or a problem with the local machine.

For more information and assistance, please contact us 24 hours a day 7 days a week at 1.888.628.4669
or
209.320.4690.

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If you need more help with any of our products or services
please contact us at 1.888.Nationwide (628-4669)