Line Quality / Disconnects
There are many reasons that you may experience slow speeds or frequent disconnects with your dial-up session, listed below are a few reasons and ideas to make your connection
better. We would never like you to ever be disconnected when you are trying to get around the net, and promise to do all we can to make sure it does not happen.
Line Noise
The most common reason is because of the phone line quality in the area. Your modem is able to pick up on noises and other imperfections in the line well before you notice
anything when talking on the phone.
Some of the reasons are:
- Distance from CO (Central Office) to your your computer .The longer the phone line distance the greater chance this may become an issue.
- Line splitters and other devices put on the phone lines by you or the phone company. Phone companies have used many different tactics to get more and more customers per line.
- Weather can make lines too wet or dry so you may notice problems when the weather changes.
- Using a phone cord that is over 6 feet to the computer can cause issues. Usually it is best to use a phone cord that is shorter than 6 feet and doesn't run by any power appliances,
such as a microwave, washing machine. etc.
Phone companies do not support Internet going over their lines so they may just tell you that your phone is working fine if you can talk to others. If you hear any noise at all
on your lines when using your regular phone call your local phone company and let them know, they can do some testing and make improvements to your line. You can also pay for a
test if they do not have a free option available.
Incoming calls, Call waiting, or Call Messaging
- Call Waiting - If you have call waiting and have not disabled it when you log on the modem will hear the clicks call waiting makes will possibly get disconnect. The best
solution is to place *70, in front of the access # in your Nationwide connection (Windows) or in the Remote Access (may be called PPP) control panel (Mac 8.5-9).
- Call Messaging/Voice Mail - If you have not listened to all your messages waiting on the auto answering machine service with their phone company, it will give a beep that
there is a message. You will need to clear ALL those messages so the modem can get a clear dial tone. You can also add two ",," in front of the phone number to have the
modem wait till the message box alert finishes and a dial tone begins.
Corrupt TCP/IP
TCP/IP is the protocol (computer language) used on the Internet, if this becomes corrupt, users may get disconnected if they get on at all. Usually have other problems associated
with a Corrupt TCP/IP stack. If you know what you are an advanced computer user at your own risk try removing TCP/IP form the Network Control Panel, shut down, and restart.
Idle Time-Out
Our server is set to drop anyone idle for 20 minutes. Idle meaning not sending ANY data. There is no fix for being Idle over 20 minutes due to our sever settings, but there are
several idle timers on a customers computer. On a Mac, in PPP or Remote access options, there is Disconnect if idle for x minutes. On Windows, The modem control panel, properties,
connection tab, there is an idle timer.
Outlook Express
Outlook Express has an option when you hit send and receive to "Hang up after sending and receiving." This box comes up quick, and disappears just as Quick, if this option is
checked and OE is set to check for messages ever x minutes, it will be disconnect ever x minutes.
To fix this:
- Click on Tools.
- Go to Options.
- Click on the Connection Tab.
- Remove the check next to "Hang up after sending and receiving."
Bad modem drivers
This is probably the most common issue other than Outlook Express. We suggest keeping your modem drivers up to date at all times. You can go to your computer manufacturer's
website usually and find the downloads of the latest drivers. Also by updating the drivers for your modem you can get a faster more stable connection in more areas.
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If you need more help with any of our products or services
please contact us at 1.888.Nationwide (628-4669)
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