Web Hosting FAQ's
How do I FTP to my domain?
Your specific FTP client may differ and vary, however there are three basic pieces of information you will need - Hostname, username, and password. You
should already know your password, and the username as well as the hostname will be your domain name (i.e. "shreve.net")
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The hostname/username/password combination I am using doesn't seem to work.
You may be using an incorrect password. Some customers may have had different formats for their usernames previously. The new hosting server requires all users to use
their full domain name for their username now. Your passwords should not have changed, but occasionally, the passwords may get corrupted when they are being transferred to the
new server. You may need to contact technical support to verify your password is correct.
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I can now FTP to my domain. What do I do now?
You can upload your content as normal. Please make sure to upload all content to the Public folder. If you upload to any other folder you will not see the
changes take affect.
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How can I preview my site before making it go live?
After content is uploaded, you can preview your site by going to http://domain.com.previewyoursite.com
(example: http://shreve.net.previewyoursite.com).
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How can I change my FTP password?
There are two ways to change your FTP password. The first is to log into your WebsiteOS interface and make the change there. Please remember this will change
your password to log into WebsiteOS as well.
The other option is to contact support and we can assist you in changing your password.
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When I set up mail in my new WebsiteOS interface, it doesn't seem to work.
Mail is not set up through the WebsiteOS interface. For that you will need to go to www.nationwidebilling.net
and log in. There you can set up new email accounts for your domain.
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I had a 'catchall' email account; do I need to change any settings for that?
Under the new mail server, all catchall accounts need to be set up as 'default@example.com' (example.com meaning the name of your domain, such as shreve.net or mybusiness.org). If you are forwarding your
catchall to another email address, you need to do nothing further.
If you check the catchall account with your mail program, you may need to create an account in your mail application for the default account. Please visit the following
website for instructions on how to set up and/or change mail account: Email Setup Support.
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If you need more help with any of our products or services
please contact us at 1.888.Nationwide (628-4669)
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